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Terms That Govern Your diamond177 Account

These terms set out the rules for opening and using a diamond177 account, including how we handle wallet transactions through DANA, OVO, and GoPay, what you agree to when you place a bet, and how either party can end the relationship.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsEligibility subject to local lawUpdated terms notified by emailIndonesia-focused account rules
diamond177 Terms That Govern Your diamond177 Account
ACCOUNT & DATA HANDLING

How We Handle Your Account Under These Terms

diamond177 holds account data, transaction records, and wallet-linking details only for as long as they are needed to operate your account and meet any applicable legal retention requirement. Here is what that means in practice for your account security, data use, and your right to request changes.

Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account. You can view these in the account history tab; records are kept for the period required by applicable rules.

Account Security

Login sessions use OTP verification tied to your registered number. If you suspect unauthorised access, lock your account from the security settings page and contact support immediately.

Data Retention

We retain personal data for operational and legal purposes. Once your account is closed and any required retention period ends, identifiable data is deleted or anonymised.

Requesting Changes

To update registered wallet details — switching from OVO to GoPay as your withdrawal method, for example — submit a change request through account settings and complete the wallet verification step.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear, or if you believe a transaction has been processed outside the terms you agreed to, our account support team can walk you through the relevant section. Reach us through any of the channels below — we handle terms-related queries separately from general gameplay questions so your case gets the right attention.

Team online

Live Chat

Open the chat widget from any page. For terms queries, type 'terms' at the start of your message and the agent routes it to the account compliance team.

Email Support

Send detailed terms questions to our support address shown in your account dashboard. Attach your account ID so we can pull up the exact transaction or clause in question.

Account Help Centre

The Help Centre inside your account lists current term versions with effective dates. You can compare the previous and current versions side by side before contacting an agent.

Common Questions About These Terms

These are the questions we hear most from account holders in Jakarta and Surabaya when reviewing how the terms apply to their account activity, wallet use, and access rights.

Access depends on local law and is available only where permitted in your region. Check that your location is an eligible region before opening an account or making a deposit.

We notify you by email before a material change takes effect. Continuing to use your account after that date means you accept the updated terms. You can close your account if you do not agree.

We store the wallet identifier needed to process your transactions. Full wallet credentials stay with your wallet provider. Our retention policy covers only the reference data required for your account history.

Submit a closure request through account settings or by contacting support. Any balance must be withdrawn before closure. Once confirmed, your account is deactivated and data handled per our retention policy.

Open a dispute via live chat or email, quoting your transaction ID and the specific clause you believe was not followed. The account compliance team will review and respond within the timeframe stated in your case confirmation.

Yes. We may suspend or restrict an account if there is evidence of a terms breach, suspected fraudulent activity, or a conflict with applicable local law. You will be notified unless legal obligations prevent it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.